Third-Party Delivery Fees Eroding Margins
DoorDash, Uber Eats, and Grubhub charge 15–30% commission on delivery orders, turning profitable menu items into break-even or loss-leaders.
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Common obstacles teams run into — and how the right stack helps you move past them.
DoorDash, Uber Eats, and Grubhub charge 15–30% commission on delivery orders, turning profitable menu items into break-even or loss-leaders.
The restaurant industry faces 75% annual turnover, making consistent service quality and marketing execution extremely difficult.
A single bad review can decrease revenue by 5–9%, and restaurants are especially vulnerable to emotional reviews about wait times, service, and food quality.
Most restaurants see 60–70% of revenue concentrated on Friday–Sunday, leaving weekday lunch and dinner services underperforming.
Actionable tips that top-performing restaurant brands use to drive measurable results.
Build a direct online ordering system to avoid 15–30% third-party delivery commissions on repeat customers.
Create signature dishes that photograph well and encourage social sharing — "Instagrammable" dishes generate free marketing.
Launch weekday specials (Taco Tuesday, Wine Wednesday) to drive traffic during typically slow periods.
Capture customer emails through WiFi login pages and online ordering to build your own marketing database.
Respond to every online review within 24 hours and invite dissatisfied diners to return for a complimentary experience.
Use SMS marketing for same-day promotions — text messages have 98% open rates and work perfectly for filling empty tables.
Where to focus effort first — and a practical tip for each channel.
Keep your menu, hours, and photos updated weekly. Restaurants with 100+ photos get 520% more calls than those with fewer than 10.
Post high-quality food photography and behind-the-scenes kitchen content. User-generated content from diners sharing their meals is the most trusted form of restaurant marketing.
Build a database through WiFi login capture and online ordering. Send targeted promotions for slow nights and personalized birthday/anniversary offers.
Depth of engagement signals whether content matches intent and holds attention. Pair with scroll depth or video completion for richer insight than bounce rate alone.
Opportunities or revenue where content touchpoints appeared in the journey shows content’s role beyond first touch. Multi-touch models reduce over-crediting top-of-funnel pieces.
Conversion rate from content to email capture or demo requests measures middle-funnel strength. Segment by topic and channel source to double down on what converts.
Cost per published asset and performance lift from updates versus net-new pieces help you decide when to refresh versus create from scratch.
Valentine's Day, Mother's Day, and New Year's Eve are the biggest dining-out occasions. Summer sees increased patio traffic. January and September often dip as consumers cut spending after holidays and vacations.
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