Help Centre

FAQs

Frequently asked questions

Is Adfluence a payment processor?

No. You connect Stripe, Razorpay, or PayPal. Buyers pay that account. Adfluence is software. We are not the merchant of record and we do not hold funds.

Is this another Linktree?

A link list sends people away. A store-in-bio is the shop: products, price, checkout, and delivery on one page at adfl.to/@yourhandle.

Do I need a card to start?

No. Starter is free. A card is only for Pro or Studio, and only if you choose them.

Is my store live as soon as I sign up?

No. It stays a draft until you publish from Store.

Where do I edit the store?

Studio → Store. That is the builder. Home is for what to do next. Products is the catalogue.

Why can’t I put a paid product live?

A paid product waits until you connect Stripe, Razorpay, or PayPal, and until the store currency matches that account. Save it as a draft and connect from Get paid.

Can I unpublish?

Yes. Store has the same control. The handle stays yours. Old links still reach you if you change the handle later.

Should I use a Linktree and put Adfluence on it?

You can, but every extra tap loses sales. The website field should be the store. Highlights can still point at the same URL.

Does the buyer leave Instagram?

Instagram opens the bio in its in-app browser. They pay there. They do not need a second app for the file.

Why doesn’t Apple Pay show in Instagram?

Wallets need a supporting device, a Stripe account that can take them, and a webview that allows them. If canMakePayment is false, we hide the button rather than show a dead one.

Will my store look like everyone else's?

Templates are a starting point. Colour, type, and imagery can be changed independently.

Can someone else take my old handle?

No. Previous handles remain reserved.

Can I send the draft to a friend?

Draft stores are not publicly accessible. Publish first, then share adfl.to/@yourhandle.

Where do I edit a course vs a file?

Same list, same editor. Open the product. The delivery block is lessons for a course and files for a download.

Can I sell Lightroom presets on Instagram?

Yes. Use Digital file, upload the .xmp, DNG, or zip, put adfl.to/@yourhandle in the bio. They download on the confirmation page.

Is a bundle the same as a session pack?

No. A bundle is several products at one price. A session pack is several calls bought up front.

Do you host my course video?

No. Paste an unlisted YouTube, Vimeo, or Loom link. We do not encode, store, or transcode video.

Are there certificates?

Not yet. Do not promise a certificate from Adfluence.

Where do I see who booked?

Sales lists the buyers. Appointments lists dated products — cohorts, webinars, tickets, calls.

Do you host the webinar?

No. You paste the session link. We take payment and show the date. Zoom, Meet, or YouTube Live stay with you.

Do I need Calendly?

No. Set availability on the product. Booked times appear under Appointments.

Is this a subscription?

No. They pay once for a count of sessions. Memberships are not available.

Where do I see the brief?

On the sale in Sales.

Will Adfluence add them to Discord?

No. After payment they get the join link you pasted. You remain the admin.

Do you scan tickets at the door?

No. Sales is your list. Bring a spreadsheet if the venue needs one — export from Settings.

Is this Linktree?

It is one row on your store, next to paid products. The store is still the shop.

Do you take 5% on tips on Starter?

Yes. Starter is 5% of what you sell, including tips. Pro is 0% of sales.

Do you ship for me?

No. You post it. We do not run carriers, zones, or returns. There are no SKUs.

What if I cannot take cards yet?

Request and cash on delivery still work. Pay now needs a connected account that can charge.

Do I have to connect Instagram?

No. Until our Instagram app is approved, add photos from your camera roll. Connect later if you want posts pulled in.

Why can’t I connect yet?

Meta has to approve the app. The note on Shop the Grid is the status. Use camera roll in the meantime — the products are real.

Do I need a new Stripe account?

No. Use the one you already have, as long as it can take charges. We never ask you to paste API keys.

Will the buyer see Adfluence on the statement?

They should see your business name — the Stripe account in your name. Not ours.

Do I need GSTIN?

Not to start. Personal PAN and a savings account are enough to open Razorpay in many cases. GST comes later if your accountant says so.

Is this a Razorpay Payment Link?

No. A Payment Link is one bill. A store-in-bio is a catalogue with delivery and a library.

Can I use PayPal and Stripe together?

Connect the account that matches where you sell. Currency has to match the store. Get paid is the place that says if they disagree.

Who is the merchant of record?

You are, through Stripe, Razorpay, or PayPal. Adfluence is software.

Can you speed up my payout?

No. Your provider sets that. We cannot un-freeze an account either.

Can buyers pay in their own currency?

Product prices are in the store’s settlement currency. Adfluence does not run Adaptive Pricing or a conversion step at checkout.

Where are my customers?

Each sale includes the buyer. Email captures who have not purchased appear under On your list on the same page.

What if they dispute with the bank?

A chargeback hides the file until Stripe decides. If you lose, Studio refunds the sale too. The refunds policy is /legal/refunds.

Where do I set my hours?

On the 1-on-1 or pack product — not on Appointments. Appointments is what got booked.

Why is a sale unattributed?

The tap came without a post name. Add ?n=reel-title or a UTM on the same adfl.to URL instead of rotating the bio to a new host.

Can I import from Stan or Gumroad?

You rebuild products in the editor. Spreadsheet import and moving paying subscribers without a new card are not available.

Do I need Pro to earn?

No. Starter can earn. Commission is on our take, not on a paid plan you must buy first.

When does my friend get Pro?

One month of Pro entitlements after they connect a payment account and publish a live product. Empty signups do not unlock it.

Do signups pay me?

No. They connect payments and publish a live product first. That is when commission and their Pro month can start.

What are the platform fees?

5% on Starter, no monthly cap. 0% of sales on Pro and Studio. Card and UPI fees are Stripe, Razorpay, or PayPal’s.

Can I change plans later?

Yes. Settings → Billing. If a Pro payment fails, the store can stay up a few days, then go offline until you update the method. Buyers keep access to what they already paid for.

Will Adfluence answer my buyers?

We cannot open their file or your Stripe account for them. Point them at you. We help you, the creator, at support@adfluence.ai.

Do you delete Stripe too?

No. That account is yours. Disconnect in Get paid if you want Adfluence off it. Closing here takes the storefront down.

Can I use my own domain?

Not yet. The store is adfl.to/@yourhandle. A custom domain is on the list; you cannot switch it on today.

I am in Instagram and the download failed

Open the delivery email on the same phone. The library link is the backup. If that fails, write the creator with the order reference — they can see the sale.

Can Adfluence refund me?

Only the creator’s payment account can issue a refund. Contact the creator. If that fails, use your card issuer’s dispute process.