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3 min · For buyers

Refunds if you are the buyer

Contact the creator to request a refund. See the refunds policy.
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Help / For buyers

01

Write the creator

Use the address on the store or the receipt. Include the order reference. They refund from Sales; access to the file ends.

An example Adfluence store
An example Adfluence store

02

The policy

Each creator sets practice inside our rules. Read adfluence.ai/legal/refunds. A dispute with the bank is separate from a Studio refund.

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All help · Guides · Payments

Questions

Frequently asked questions

Can Adfluence refund me?
Only the creator’s payment account can issue a refund. Contact the creator. If that fails, use your card issuer’s dispute process.

Support

Contact support

Email support@adfluence.ai. Include your store handle. For a missing purchase, include the order reference from the receipt.

support@adfluence.ai

Starter is free. 5% of sales until Pro. Buyers pay your Stripe, Razorpay, or PayPal account.

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