What if they dispute with the bank?

A chargeback hides the file until Stripe decides. If you lose, Studio refunds the sale too. The refunds policy is /legal/refunds.

4 min · Sales and insights

Refund a sale

Refund from Sales. The amount is returned from your payment account and library access is revoked.

Studio → Sales. Paid sales that are not goods-fulfilment rows have Refund. That sends the money back from your account and revokes access.

If you refund in the Stripe dashboard, we record it the same way when the webhook arrives. Prefer Studio so the library link dies at the same time.

Questions

What if they dispute with the bank?: A chargeback hides the file until Stripe decides. If you lose, Studio refunds the sale too. The refunds policy is /legal/refunds.

Support

Email support@adfluence.ai. Include your store handle. For a missing purchase, include the order reference from the receipt.

Starter is free. 5% of sales until Pro. Buyers pay your Stripe, Razorpay, or PayPal account.